Shipping policy

Order Processing

All orders are processed within 1-3 business days of payment confirmation.

Processing time does not include shipping time.

During peak periods (such as sales, holidays, or product launches), processing time may be slightly longer.

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Shipping and Delivery Times

Orders are shipped from our international warehouse.

• Estimated shipping time: 6-9 business days

• Total estimated delivery time: 7-10 business days (processing + shipping)

Delivery times are estimates and may vary due to customs clearance, weather conditions, or operational delays beyond our control.

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Tracking Information

Once your order has shipped, you will receive a tracking number by email.

Please note that it may take 1-3 business days after shipment for the tracking information to be active.

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Shipping Costs

Shipping costs are displayed at checkout.

There are no hidden charges after you place your order.

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Incorrect or Incomplete Address

Customers are responsible for providing a complete and correct shipping address at checkout.

We are not responsible for delays or returns due to incorrect or incomplete address information.

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Lost or Delayed Packages

If a package is significantly delayed or confirmed lost in transit, please contact us at info@nordicwave.store.

After investigation, we will offer a replacement or refund, depending on the situation.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos and your order number.

We will review the issue and, if applicable, offer a replacement or refund.

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Contact

For questions about shipping, please contact us at:
📧 info@nordicwave.store